Support

We're here to help you get the most out of Phoenix Incidents

Contact Support

For technical support, questions about Phoenix Incidents, or help with your incident management workflows, reach out to our team:

[email protected]

Live Chat

Need immediate assistance? Use the chat widget in the bottom right corner to speak with our team in real-time.

Chat is available during business hours (Monday-Friday, 9 AM - 6 PM PST)

Documentation

Access comprehensive guides, setup instructions, and best practices in our documentation center.

help.phoenixincidents.com

When contacting support, please include:

  • • Your Jira Cloud site URL
  • • Description of the issue or question
  • • Steps you've already tried (if applicable)
  • • Any error messages you're seeing