Opsgenie is sunsetting.
Don’t move your engineers into a help desk tool. Phoenix Incidents is Jira-native incident response built for software teams — resolve, track, and review incidents without leaving the Jira they already use.
20 minutes. No sales pressure. Leave with a migration path.
JSM is the default answer.
It’s not the right answer.
Atlassian built JSM for IT service desks. Software engineering incidents are a different problem — different people, different tools, different stakes.
You pay ITSM pricing for engineering incidents
JSM bundles a helpdesk portal, asset management, and change management your engineering team never touches.
Context switching during a P1 costs you MTTR
Jira, Slack, PagerDuty, and a separate JSM portal. Every tool switch at 3am burns your on-call engineer before they’ve diagnosed anything.
The same incidents keep recurring
Action items live in Confluence docs nobody reopens. The root cause gets logged and forgotten — and the same failure surfaces three months later.
Phoenix Incidents vs. Jira Service Management
If your team builds and ships software, here is how the two paths compare for engineering incident management.
| Phoenix Incidents | Jira Service Management | |
|---|---|---|
| Built for | ✓Software engineering & SRE teams | IT service desks & ITSM |
| Where it lives | ✓Inside your existing Jira Software | Separate service desk product & portal |
| Setup | ✓Pre-configured. Live in under an hour | Migration project plus ITSM configuration |
| Pricing | ✓One app on the Jira you already pay for | Per-agent ITSM pricing |
| Post-incident review | ✓Guided RCA in Jira with AI summary | Service-desk oriented. No guided RCA |
| Stakeholder updates | ✓AI-generated in one click from Slack | Manual or templated |
| Paging | ✓PagerDuty & Splunk today, native Phoenix Alerts soon | JSM Operations (the Opsgenie successor) |
Every part of incident response, faster and inside Jira.
One Atlassian Marketplace app. Installs in 10 minutes. No new vendor contract, no ITSM migration — your engineers use the same Jira they had open before the incident started.
Engineers stop switching tools mid-outage
Incidents become Jira issues automatically, in the interface your team already knows. No new login, no new UI, no cognitive overhead at 3am when it costs the most.
Stakeholder updates in one click, not ten minutes of copy-paste
/phoenix create starts the incident, opens the Slack channel, and pages on-call. /phoenix update drafts the stakeholder message. One click to send.
Post-incident reviews that actually get finished
Phoenix pre-fills the RCA from the incident timeline and AI writes the executive summary. Action items become Jira issues before the call ends — no blank page, no three-week-old draft.
No on-call migration. Your paging stays as it is.
Connect PagerDuty or Splunk On-Call in minutes. Your existing schedules and escalation policies stay untouched — Phoenix adds the incident workflow on top.
The full incident lifecycle, connected in one place
Deployments link to incidents. Incidents link to a guided RCA. RCAs generate follow-up action items with owners and due dates — every stage in the same Jira your team already works in. No second tool to search when an outage repeats.
From alert to closed, all inside Jira
Alert fires via PagerDuty or Splunk On-Call. Phoenix creates the Jira incident issue and opens the Slack channel automatically.
Team responds in Slack and Jira. One click sends AI-drafted stakeholder updates. The incident timeline builds itself as the team works.
Incident resolves. Guided RCA opens in Jira. Fields pre-filled from the timeline. AI generates the executive summary. No blank page.
Action items tracked through to completion. Every item is a Jira issue with an owner and a due date. The same incident stops recurring.
What an engineering leader says after the switch
“Phoenix Incidents has quickly become a core part of our incident response. It made a huge difference in stakeholder communication, our RCA process, and on-call responsiveness through better visibility. It integrates so seamlessly that our team just uses it.”
Jonah Schwartz
We’ll map your exact Opsgenie migration path. In 20 minutes.
Not a demo. Not a pitch. A free audit with an engineer who has run incidents in production at companies like Zillow, Upstart, and Revinate. You leave with a clear path and an honest recommendation — even if it isn’t us.
Your Opsgenie workflow mapped — on-call schedules, escalation policies, alert routing, stakeholder communications.
Jira readiness assessment — the exact configuration Phoenix needs for your specific setup.
Migration timeline — how long from Opsgenie to Phoenix. You’ll know before the call ends.
Cost comparison — your current tool spend vs. Phoenix Incidents. Most teams save 30–50%.
Honest recommendation — if Phoenix isn’t right for your team, we’ll tell you and recommend what to look at instead.
Questions from engineering leaders
Why not just migrate to Jira Service Management?
JSM is built for IT service desks — helpdesk portals, asset and change management, per-agent ITSM pricing. Engineering incidents need speed, Slack-native response, and guided RCAs inside the Jira your team already ships from. Phoenix gives you that without the ITSM overhead you’d never use.
Does Phoenix Incidents replace our paging tool?
Not today. Phoenix connects to your existing PagerDuty or Splunk On-Call in minutes — your schedules and escalation policies stay exactly as they are. Native Phoenix Alerts is coming soon, so you can retire that separate paging cost later if you want to.
How long does migration actually take?
Phoenix installs from the Atlassian Marketplace in about 10 minutes and is pre-configured to go live in under an hour. Your free migration audit gives you a precise timeline for your specific Opsgenie setup before you commit to anything.
Opsgenie has an end date. Your migration plan should too.
20 minutes. Zero obligation. A real conversation with an engineer who has been on-call in production — and you’ll know exactly what migration looks like for your team before the call ends.