Shorter OutagesFewer Recurrences

Incidents don’t end when the alert clears. Phoenix drives the full lifecycle — from real-time response in chat, automated follow up, guided RCAs and Jira-native follow up — powered by AI.

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Phoenix Incidents Dashboard

Supercharge Your Incident Response

Phoenix Incidents integrates with the tools you already use - no new platforms to learn or manage

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Features Built for Engineering Teams

Everything you need to manage critical incidents efficiently

No New Tools

Leverages the existing tools you already use: Jira, Slack/Teams, PagerDuty/VictorOps and Zoom

AI-Powered Automation

Intelligent workflows that learn from incidents to automate resolution steps.

Seamless Communication

Integration with Slack, Microsoft Teams, PagerDuty/VictorOps for real-time updates.

Advanced Reporting & Analytics

Exportable reports and dashboards right in Jira for real-time insights.

Problem Management

Post-incident tracking to prevent recurrence and build resilience.

Status & Progress Tracking

Automatically track and communicate incident resolution progress.

How Phoenix Incidents Works

A seamless process from incident detection to prevention

1

Incident Detected

Critical issue is identified and automatically logged as an Incident in Jira and your paging system

Incident Detected
2

Team Notified

Relevant team members are alerted via chat and your paging system.

Team Notified
3

Status Updates

AI automates progress updates and stakeholder communication throughout resolution.

Status Updates
4

Problem Solved

Resolution steps are documented and the incident is closed with automated timeline creation.

Problem Solved
5

Root Cause Analysis

A guided and AI-supported RCA is performed to identify root causes and actions items.

Root Cause Analysis
6

Prevention Planning

Action items to prevent future occurrences are created and tracked to completion.

Prevention Planning

Powerful Incident Analytics

Gain insights into your incident management process and improve your team's response time

Uptime Tracking

Uptime Tracking

Monitor service reliability with real-time uptime metrics and SLA tracking

Comprehensive Dashboards

Comprehensive Dashboards

Bubble up your teams' key metrics fast with our executive summary dashboard

Product Performance Metrics

Product Performance Metrics

Monitor incident metrics by product with detailed trend analysis

Root Cause Analysis

Root Cause Analysis

Identify patterns and common issues with detailed root cause breakdowns

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