What is Phoenix Incidents? A Jira Incident Management App
Phoenix Incidents is an incident management app built on Jira and Slack*, with two-way PagerDuty/VictorOps integrations. It brings incidents into engineers’ daily workflow with minimal setup and best-practice defaults.
- Incidents are created as Jira issues — right next to your teams’ bugs and stories.
- Responders coordinate wherever they are: Slack*, Jira or PagerDuty/VictorOps.
- Verification, updates, RCA, and remediation follow-through are automated.
- A fully guided RCA process replaces Confluence templates with in-Jira workflows.
- Analytics track MTTA, MTTR, severities, causes, and follow-up SLAs.
- Convention over configuration — your team can get started in minutes.
Looking for installation details? See Phoenix Incidents for Jira, including Marketplace availability and setup steps.
Built for Jira (on purpose)
Your teams already use Jira for work items and bugs. Phoenix Incidents makes incidents first-class in the same place: linked issues, shared context, and a unified history. No extra tools to learn — just Jira, Slack*, and your existing paging tool.
- Convention over configuration: From outage to post-incident follow-up, Phoenix Incidents provides modern best practices out of the box.
- Guided RCAs: structured Jira screen that captures causes, contributing factors, and remediation.
- Action-item follow-through: SLAs for RCAs and remediation; automatic reminders to keep momentum.
- In-Jira analytics: incidents over time; by severity, product/service, and root cause; action items by SLA and cause.
Automation and Integrations
- Slack*: reminders at critical steps (ack, verify, update cadence), daily RCA nudges, weekly action-item reports, and interactive controls to manage incidents from Slack*.
- PagerDuty / Splunk On-Call: two-way sync — create incidents in Jira and dispatch to paging; acknowledgements and state changes sync back to Jira and Slack.
- Status & comms: help formulate stakeholder-ready updates for your incident channel; keep everyone aligned.
How Phoenix Incidents differs
vs. PagerDuty & Splunk On-Call
PagerDuty and Splunk On-Call are purpose-built for alerting, on-call schedules, and mobilization. Phoenix complements them by managing the incident work in Jira — verification, cadence of updates, guided RCA, and remediation tracking — while syncing with your paging tool so acknowledgements and state remain aligned across systems.
☎️ Keep your existing paging system: Phoenix Incidents is Jira-first and Slack*-first, so responders stay in the tools they already use.
vs. Jira Service Management (JSM)
JSM is a broad ITSM suite (requests, incident, problem, change, assets) with deep configurability. Phoenix Incidents focuses on engineering incidents inside Jira with opinionated workflows, Slack automation, and in-Jira analytics.
📋 Phoenix Incidents uses a convention-over-configuration setup — connect Slack* and PagerDuty/Splunk On-Call, define products--and you’re live! JSM can achieve similar outcomes but typically requires heavy configuration and leaves you guessing at best practices.
Phoenix Incidents vs. JSM and Paging Tools
Phoenix Incidents does not replace your existing paging tools. It integrates with them to provide a complete incident management solution.
Notes: JSM is a full ITSM suite and can be configured to meet similar outcomes through request/work types, workflows, and automation rules. PagerDuty and Splunk On-Call focus on alerting, schedules, and mobilization, and integrate with Jira via official apps.
Reporting that drives reliability
- Incident trends by week/month, severity, and product/service.
- Root cause breakdowns and carry-through into remediation.
- Action items by SLA (overdue, due soon, completed), and by root cause.
- Executive snapshots for leadership — right in Jira.
Get Started
Phoenix Incidents installs in minutes and integrates with your existing Jira Cloud and Slack*. Keep using your pager system — just add the missing glue and guidance.
* Microsoft Teams integration available in 2026.