Free puts out the fire.
Paid stops the next one.
Phoenix Incidents Free is complete incident response inside Jira — declare, respond in Slack or Teams, resolve, and report. But response alone means the same incidents keep coming back. Paid adds guided RCAs, tracked action items, AI summaries, and deep reports — the loop that turns incidents into fixes.
Free forever. No credit card. Installs in about 10 minutes.
What’s in Free. What Paid adds.
Free has no usage caps and no trial clock — the plans differ only in what's included. Every difference is on this list.
| Free | Standard | Advanced | |
|---|---|---|---|
| Incident response | |||
| Incidents as Jira issuesDeclare, track, and resolve in the Jira you already use | Included | Included | Included |
| Slack & Microsoft TeamsRun the incident from chat: channels, updates, resolution | Included | Included | Included |
| Unlimited incidents & responders | Included | Included | Included |
| Response reminders & channel cleanupReminders to acknowledge, post updates, and validate the incident | Included | Included | Included |
| Severity levels with SLA targets | Acknowledge, validate & update | Adds RCA & action-item SLAs | Adds RCA & action-item SLAs |
| Post-incident review | |||
| Guided RCAs in JiraOpens automatically when an incident resolves; Five Whys to root cause | Not included | Included | Included |
| RCA completion, enforcedIncidents can't close until the RCA is finished | Not included | Included | Included |
| Action-item trackingFollow-ups tracked to completion so incidents stop recurring | Not included | Included | Included |
| AI-powered features | |||
| AI stakeholder updatesDrafted from the incident timeline, sent in one click | Not included | Included | Included |
| Recap summaries for late joiners | Not included | Included | Included |
| AI executive summaries & root-cause assist | Not included | Included | Included |
| Reports | |||
| Executive summary reportMTTA, MTTR, uptime, and trends — leadership-ready | Included | Included | Included |
| Full report suiteOutcomes & causes, lifecycle, action items, and more | Not included | Included | Included |
| Scheduled reportingReports and RCA reminders, delivered on a schedule | Not included | Included | Included |
| On-call & paging | |||
| Phoenix Alerts: native on-call & pagingSchedules, escalations, and paging without a second vendor | Not included | Not included | Included |
| Paging integrationsPagerDuty, Splunk On-Call, and Opsgenie | Not included | Included | Included |
| Install Free → | Install Paid → | Install Paid → |
Free is the product, not a teaser.
Most free incident tools are trials with a countdown. Phoenix Incidents - Free is a separate app on the Atlassian Marketplace: the full response workflow, with no caps on incidents or responders.
Unlimited incidents and responders — no seat counting, no monthly incident cap, no expiry date.
Slack & Microsoft Teams response — declare incidents, post updates, and resolve without leaving chat.
The executive summary report — MTTA, MTTR, uptime, and incident trends, ready for your leadership review.
Reminders that keep responders honest — automatic nudges to acknowledge, post updates, and validate the incident, plus channel cleanup when it's over.
How Paid stops the next incident
Free ends at resolved. Paid drives your team through a best-in-class RCA — and then makes the follow-up impossible to forget.
The incident resolves. The RCA opens automatically. Pre-filled from the incident timeline — no blank page, no template to hunt down.
Five Whys guide the team to the real root cause. A structured chain of whys, with AI helping draft answers from what actually happened during the incident.
Fixes become action items, linked in Jira. Every follow-up is a real Jira issue with an owner and a due date — not a bullet point in a doc nobody reopens.
Reports and Slack reminders make forgetting impossible. Action-item SLAs, daily RCA reminders, and the report suite keep the loop closed until the fix actually ships.
Root cause analysis, built in — not bolted on
Free has no RCA at all — no template, no process, nothing to chase. In Paid, every incident ends with a guided RCA in Jira: incident details, timeline, Five Whys, root causes, action items, review. The incident can’t close until the RCA is finished — so the learning actually happens.
Follow-through you don't have to police
Incidents can’t close until the RCA is finished. RCA meetings and action items get their own SLAs, with daily reminders until they’re done. The discipline is built in, not begged for.
Updates and summaries write themselves
Recap summaries catch late joiners up on the incident so far. Stakeholder updates draft themselves from the timeline — one click to review and send — and AI writes the executive summary when it’s over.
Reports that go far deeper
Lifecycle shows where the time goes, stage by stage. Outcomes & causes, action items, the RCA list, and more — plus a weekly report on your schedule. Cross-team patterns become visible instead of anecdotal.
On-call, built in or plugged in
Standard connects PagerDuty, Splunk On-Call, or Opsgenie, so you keep what you have. Advanced adds Phoenix Alerts: schedules, escalations, and paging without a second vendor.
Free vs Paid, the fine print
What's the difference between Free, Standard, and Advanced?
There are two Phoenix Incidents apps on the Atlassian Marketplace, Atlassian’s app store for Jira. You only need one of them. The free app is listed as Phoenix Incidents - Free. The paid app is listed as Phoenix Incident Management. The paid app comes in two editions: Standard and Advanced. Standard has every paid feature, including links to PagerDuty, Splunk On-Call, and Opsgenie. Advanced has everything in Standard, plus Phoenix Alerts, our own on-call paging.
Which one should we install?
Install Phoenix Incidents - Free if you want to run incidents in Jira and Slack or Teams, and don’t need RCAs, AI, or paging. Install Phoenix Incident Management and choose Standard if you want RCAs, AI, and the full reports, and you already page people with PagerDuty, Splunk On-Call, or Opsgenie. Choose Advanced if you want Phoenix to page your on-call team itself, so you don’t need a separate paging tool.
Is the free app really free forever?
Yes. Phoenix Incidents - Free is its own app on the Atlassian Marketplace — not a trial of the paid one. There’s no countdown, no credit card, and no caps on incidents or responders. You only move to the paid app if you want the paid features.
How are Standard and Advanced priced?
Both editions are sold through the Atlassian Marketplace and priced by how many users your Jira site has. Atlassian bills you with your Jira subscription, so there is no separate contract with us. Every paid subscription starts with a free trial. Current prices for each edition are on the Phoenix Incident Management listing.
What happens to our data if we switch?
Nothing is deleted. Incidents, RCAs, and action items are real Jira issues in your Jira site, so they stay yours on any plan. When you switch apps, your chat provider, severity, and product settings carry over automatically.
How do we move from Free to a paid edition?
Install Phoenix Incident Management from the Atlassian Marketplace, choose Standard or Advanced, and start the free trial. Your configuration carries over, your incidents are already in Jira, and the paid features — AI, RCAs, reports, and paging — turn on right away.
Start free today. Upgrade when it earns it.
Install the Free app, run your next incident in Jira, and show leadership the executive summary. When you’re ready to stop the next one — RCAs, AI, deep reports, and paging — the upgrade keeps everything you’ve built.