Shorter OutagesFewer Recurrences
Phoenix Incidents turns Jira into a complete incident management platform. Orchestrate your existing tools—Jira, Slack, and PagerDuty—with guided workflows, automated follow-up, and comprehensive RCA tracking. No new platforms to learn.
The Leading Jira Incident Management Platform
Phoenix Incidents integrates with the tools you already use - no new platforms to learn or manage.
“Phoenix Incidents has quickly become a core part of our incident response. It made a huge difference in stakeholder communication, our RCA process, and improving our on-call responsiveness through better visibility. It integrates so seamlessly that our team just uses it”
Features Built for Engineering Teams
Everything you need to manage critical incidents efficiently
No New Tools
Leverages the existing tools you already use: Jira, Slack/Teams, PagerDuty/VictorOps and Zoom
AI-Powered Automation
Intelligent workflows that learn from incidents to automate resolution steps.
Seamless Communication
Integration with Slack, Microsoft Teams, PagerDuty/VictorOps for real-time updates.
Advanced Reporting & Analytics
Exportable reports and dashboards right in Jira for real-time insights.
Problem Management
Post-incident tracking to prevent recurrence and build resilience.
Status & Progress Tracking
Automatically track and communicate incident resolution progress.
How Phoenix Incidents Works
The leading Jira Incident Management Platform provides a seamless process from incident detection to prevention
Incident Detected
Critical issue is identified and logged as an Incident in Jira and your paging system
Team Notified
Relevant team members are alerted via chat and your paging system.
Status Updates
Progress updates and stakeholder communication throughout resolution.
Problem Solved
Resolution steps are documented and the incident is closed with automated timeline creation.
Root Cause Analysis
A guided and AI-supported RCA is performed to identify root causes and actions items.
Prevention Planning
Action items to prevent future occurrences are created and tracked to completion.
Powerful Incident Analytics in Jira
Gain insights into your incident management process and improve your team's response time--directly in Jira.
Uptime Tracking
Monitor service reliability with real-time uptime metrics and SLA tracking
Comprehensive Dashboards
Bubble up your teams' key metrics fast with our executive summary dashboard
Product Performance Metrics
Monitor incident metrics by product with detailed trend analysis
Root Cause Analysis
Identify patterns and common issues with detailed root cause breakdowns